Your questions about account policy and rights
Yes. Log in to your account, visit the Statement or History section and select your date range. You can download a CSV or PDF file containing every deposit, withdrawal and balance change. If you need help, contact our support team.
We match your withdrawal request to your account details, check your account status for any flags and confirm your registered email or phone number. For large withdrawals we may ask for additional documents. This process takes a few minutes and protects your money from fraud.
We accept Touch 'n Go, GrabPay, Boost dan FPX for both deposits and withdrawals in Malaysia. Each method processes differently — most clear in under a minute. Withdrawals are subject to the same verification as deposits.
Yes. Visit Account Settings in the lobby to update your email, phone number, name or payment details. Changes take effect immediately. If you need to update sensitive information like your ID, contact support and we'll guide you through verification.
We retain your account data for 12 months after closure. This allows us to resolve any disputes, process refunds and meet legal obligations. After 12 months, your data is securely deleted unless we're required by law to keep it longer.
Contact support immediately with details of the unusual activity. We'll review your login history, freeze transactions if needed and help you secure your account. Change your password right away and avoid using that password on other sites.
No. Full payment card numbers are never stored. We use encrypted tokens that reference your payment method without exposing your actual details. Your banking information stays secure between you and your bank or payment provider.
